Terms and Conditions
Welcome to the House of the Tailor of Gloucester. These Terms and Conditions govern your use of the website and the services offered here. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our website.
1. Use of the Website
a. You must be at least 18 years old to use this website and place orders for products.
b. You agree to provide accurate, current, and complete information during the registration or checkout process.
c. You are solely responsible for maintaining the confidentiality of your account and password. Any actions taken through your account will be considered authorized by you.
d. You agree not to use the website for any illegal, unauthorized, or prohibited purposes.
2. Products and Orders
a. All products displayed on the website are subject to availability.
b. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity.
c. Prices for products are subject to change without notice. The final price charged will be the price listed at the time of the order.
d. We make every effort to display product images and descriptions accurately. However, we do not guarantee that the colours and details shown on your device’s screen will precisely match the actual product.
3. Payment
a. Payment for orders is required at the time of checkout. We accept various payment methods, as specified on the website.
b. You agree to provide accurate and valid payment information. By submitting your payment details, you confirm that you are the authorised user of the payment method.
4. Shipping and Delivery
a. Shipping times and delivery estimates are provided for informational purposes only and may vary depending on your location and other factors beyond our control.
b. Risk of loss and title for items purchased from us pass to you upon delivery of the items to the carrier.
5. Returns and Refunds
Please refer to our separate Returns and Refunds Policy for detailed information on our returns process and refund policies.
6. Intellectual Property
a. All content, including but not limited to text, images, logos, trademarks, and graphics, on this website is the property of The House of The Tailor of Gloucester Limited and is protected by copyright and other intellectual property laws.
b. You may not use, reproduce, distribute, or modify any content from this website without our prior written consent.
7. Privacy
Please review our Privacy Policy for information on how we collect, use, and protect your personal data.
8. Limitation of Liability
a. To the maximum extent permitted by law, The House of The Tailor of Gloucester Limited shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of the website or the products purchased from us.
b. We do not assume any liability for any third-party content or websites linked to from our website.
9. Indemnification
You agree to indemnify and hold harmless The House of The Tailor of Gloucester Limited and its officers, directors, employees, and affiliates from any claims, damages, liabilities, and expenses, including legal fees, arising out of your use of the website or violation of these Terms and Conditions.
10. Modifications to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website after any changes indicates your acceptance of the updated Terms and Conditions.
11. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in England and Wales.
At the The House of The Tailor of Gloucester Limited, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to info@tailor-of-gloucester.org.uk. Alternatively, you can telephone 01452 422856.
Who are we?
The House of The Tailor of Gloucester Limited is the Beatrix Potter Shop and Museum in College Court, Gloucester. Although we are set up as a private limited company, we are largely run by volunteers with the aim of preserving this piece of Gloucester’s history for the benefit of the city.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you complete the contact form or request a callback.
What type of information is collected from you?
The personal information we collect includes anything you might submit such as your name, address, email address, and information regarding your policy preferences. We do not take payment and if you do decide to take a policy when you speak to a whole of market consultant, they or you will process payment directly with the insurer.
Use of ‘cookies’
Like many other websites, www.tailor-of-gloucester.org.uk uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, it depends on your browser and computer, you can easily find out how on the internet. Turning cookies off may result in a loss of functionality when using our website.
Main Cookies used on our site
Google and Bing Analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.
The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited
For more information on Google Analytics’ privacy policy visit here – http://www.google.com/analytics/learn/privacy.html
Google Maps
These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to Google Maps.
How is your information used?
We may use your information to:
- Process any orders you make from our website.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Your choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You may contact us to opt out after if you have previously consented.
How you can access and update your information
The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by the following methods:
email to info@tailor-of-gloucester.org.uk. Alternatively, you can telephone 01452 422856.
Right to erasure
You are entitled to request us to erase any personal data we hold about you under EU General Data Protection Regulation (GDPR).
We will do our best to respond promptly and in any event within one month of the following:
- Our receipt of your written request; or
- Our receipt of any further information we may ask you to provide to enable us to comply with your request, whichever happens to be later.
The information you supply will only be used for the purposes of identifying the personal data you are requesting that we erase and responding to your request.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in July 2022.